WatchGuard Firebox M295 3 year Standard Support Renewal Family_Zbook Tuff Luv MF4046 AI Smart Voice Tuff Luv MF4046 AI Smart Voice Recorder 64GB Pen Note 1 Recorder Black but between thanking donors and welcoming new subscribers Specification Details Manufacturer Part Number MPN WGM29540103 Brand WatchGuard Product Name WatchGuard Standard Support Renewal for Firebox M295 Product Type Support Maintenance Renewal Support Programme WatchGuard Standard Support Licence Service Type Renewal Service Duration 3 Years Compatible Appliance WatchGuard Firebox M295 Technical Support Availability 24 Hours a Day 7 Days a Week Support Incidents Unlimited Eligible Incidents Web Support Included Phone Support Included Critical Severity Response Live Call High Severity Response 4 Hours Medium Severity Response 8 Hours Low Severity Response 24 Hours Software Updates Included Software Patches Included New Software Releases Included Advance Hardware Replacement Included Hardware Replacement Response Next Business Day Under Applicable Service Conditions Basic Security Suite Services Not Included Total Security Suite Services Not Included Firebox Appliance Included No Requirement Existing Eligible WatchGuard Firebox M295 GTIN EAN 0654522509215 What's Included: Next business day replacement response under applicable service conditions